Outage in cleverbridge

Data Refresh Delay Caused by Upstream Data Delivery Disruption

Resolved Minor
October 02, 2025 - Started 11 days ago - Lasted about 21 hours
Official incident page

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Outage Details

We would like to inform you that an incident has been identified affecting the incoming data into the data platform, which is a source for Analytical Dashboards and Snowflake data sharing as of Sep 30, 13:00 AM UTC. Due to that, we are experiencing a data refresh delay. Affected: - Snowflake data sharing - All Analytics Dashboards and Report Builder in SCM We appreciate your patience and will keep you updated once the data is fully available.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/03/2025 06:30AM

The data refresh is now up to date, and all pipelines are running according to the schedule.

INVESTIGATING 11 days ago - at 10/02/2025 08:07PM

We are currently investigating this issue.

IDENTIFIED 11 days ago - at 10/02/2025 01:28PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 days ago - at 10/02/2025 09:51AM

We would like to inform you that an incident has been identified affecting the incoming data into the data platform, which is a source for Analytical Dashboards and Snowflake data sharing as of Sep 30, 13:00 AM UTC.

Due to that, we are experiencing a data refresh delay.

Affected:
- Snowflake data sharing
- All Analytics Dashboards and Report Builder in SCM

We appreciate your patience and will keep you updated once the data is fully available.

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