Outage in cleverbridge

Data Refresh Delay Caused by Upstream Data Delivery Disruption

Resolved Minor
October 02, 2025 - Started about 2 months ago - Lasted about 21 hours
Official incident page

Incident Report

We would like to inform you that an incident has been identified affecting the incoming data into the data platform, which is a source for Analytical Dashboards and Snowflake data sharing as of Sep 30, 13:00 AM UTC. Due to that, we are experiencing a data refresh delay. Affected: - Snowflake data sharing - All Analytics Dashboards and Report Builder in SCM We appreciate your patience and will keep you updated once the data is fully available.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/03/2025 06:30AM

The data refresh is now up to date, and all pipelines are running according to the schedule.

INVESTIGATING about 2 months ago - at 10/02/2025 08:07PM

We are currently investigating this issue.

IDENTIFIED about 2 months ago - at 10/02/2025 01:28PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 10/02/2025 09:51AM

We would like to inform you that an incident has been identified affecting the incoming data into the data platform, which is a source for Analytical Dashboards and Snowflake data sharing as of Sep 30, 13:00 AM UTC.

Due to that, we are experiencing a data refresh delay.

Affected:
- Snowflake data sharing
- All Analytics Dashboards and Report Builder in SCM

We appreciate your patience and will keep you updated once the data is fully available.

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