Outage in cleverbridge

Degraded credit card authentication

Resolved Minor
April 02, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We're investigating performance issues with our 3DS authentication service. We're doing everything possible to identify and work closely with our partners to resolve these issues. We apologize for any inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/02/2025 03:11PM

This incident has been resolved, situation is back to normal. We see systems performing normal again. We apologize for any inconvenience.

MONITORING about 2 months ago - at 04/02/2025 02:57PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 04/02/2025 02:50PM

We have identified the root cause of the issue and are working on a fix.

INVESTIGATING about 2 months ago - at 04/02/2025 01:53PM

We are still investigating this issue to identify root cause.

INVESTIGATING about 2 months ago - at 04/02/2025 01:02PM

We're investigating performance issues with our 3DS authentication service. We're doing everything possible to identify and work closely with our partners to resolve these issues. We apologize for any inconvenience.

Latest cleverbridge outages

Local network connectivity issue - 3 months ago
Partially degraded cart loading performance - 4 months ago
Latency issue for some regions - over 3 years ago
We are investigating a network issue - almost 4 years ago
Delayed Payment Processing - about 4 years ago

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