Outage in Click & Drop - Royal Mail

Payments not possible due to a Cloudflare issue affecting our payment provider

Resolved Minor
December 05, 2025 - Started 10 days ago - Lasted 41 minutes
Official incident page

Incident Report

There has been an issue with payments not being able to be processed by our payment provider, due to a Cloudflare issue. Cloudflare have now stated they have a fix in place for the issue, and payments have now resumed. We are actively monitoring to ensure the issue has been completely resolved, and apologise for any inconvenience caused.

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 12/05/2025 09:49AM

This incident has been resolved.

MONITORING 10 days ago - at 12/05/2025 09:25AM

There has been an issue with payments not being able to be processed by our payment provider, due to a Cloudflare issue. Cloudflare have now stated they have a fix in place for the issue, and payments have now resumed. We are actively monitoring to ensure the issue has been completely resolved, and apologise for any inconvenience caused.

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