Outage in Click & Drop - Royal Mail
Payments not possible due to a Cloudflare issue affecting our payment provider
Resolved MinorIncident Report
There has been an issue with payments not being able to be processed by our payment provider, due to a Cloudflare issue. Cloudflare have now stated they have a fix in place for the issue, and payments have now resumed. We are actively monitoring to ensure the issue has been completely resolved, and apologise for any inconvenience caused.
Components affected
Click & Drop - Royal Mail Click & Drop Payment Processing (Personal Customers)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/05/2025 09:49AM
This incident has been resolved.
MONITORING
4 months ago - at 12/05/2025 09:25AM
There has been an issue with payments not being able to be processed by our payment provider, due to a Cloudflare issue. Cloudflare have now stated they have a fix in place for the issue, and payments have now resumed. We are actively monitoring to ensure the issue has been completely resolved, and apologise for any inconvenience caused.
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