Outage in Click & Drop - Royal Mail
Some customers are reporting slow system response and/or errors when using Click & Drop search
Resolved MinorIncident Report
We are aware that when using the Click and Drop search box in the top right of the screen, some of you are experiencing slower responses and occasional errors.
Our technical team is actively investigating these issues to understand and resolve them quickly.
You can still use the filter options in the grid to find your orders.
We understand how crucial our services are to your operations and are committed to ensuring a seamless experience. In the meantime, we ask for your patience and apologise for any inconvenience caused.
Components affected
Click & Drop - Royal Mail Click & Drop website (Registered) Click & Drop - Royal Mail Click & Drop Payment Processing (Personal Customers)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 04/27/2026 10:11AM
This incident has been resolved.
MONITORING
10 days ago - at 04/27/2026 09:20AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
10 days ago - at 04/27/2026 09:18AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
10 days ago - at 04/27/2026 08:54AM
We are aware that when using the Click and Drop search box in the top right of the screen, some of you are experiencing slower responses and occasional errors.
Our technical team is actively investigating these issues to understand and resolve them quickly.
You can still use the filter options in the grid to find your orders.
We understand how crucial our services are to your operations and are committed to ensuring a seamless experience. In the meantime, we ask for your patience and apologise for any inconvenience caused.
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