Outage in Click & Drop - Royal Mail
Some customers are reporting problems with their Shopify integration
Resolved MinorIncident Report
We are aware that some of you are experiencing problems importing orders and trying to connect your integration. Our technical team is actively investigating these issues to understand and resolve them quickly.
We understand how crucial our services are to your operations and are committed to ensuring a seamless experience. In the meantime, we ask for your patience and apologise for any inconvenience caused.
Components affected
Click & Drop - Royal Mail ShopifyTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 05/08/2026 02:19PM
This issue has now been resolved.
If you are still having problems with orders not importing on your Shopify integration please disconnect and reconnect your integration to your Shopify store, which should resolve the problem.
We apologise again for any inconvenience this may have caused.
MONITORING
20 days ago - at 05/08/2026 11:56AM
We are monitoring the system following the fix.
IDENTIFIED
20 days ago - at 05/08/2026 11:52AM
We have identified the issue and have implemented a fix. If you are currently having problems with orders not importing on your Shopify integration can you please disconnect and reconnect your integration to your Shopify store, which should resolve the problem.
INVESTIGATING
20 days ago - at 05/08/2026 11:10AM
We are aware that some of you are experiencing problems importing orders and trying to connect your integration. Our technical team is actively investigating these issues to understand and resolve them quickly.
We understand how crucial our services are to your operations and are committed to ensuring a seamless experience. In the meantime, we ask for your patience and apologise for any inconvenience caused.
Latest Click & Drop - Royal Mail outages
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