Outage in Click

Service Degradation - FSE

Resolved Minor

April 24, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an issue affecting access to login.clicksoftware.com, which may prevent users from logging in or accessing related services. Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time. We will continue to share updates here as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 04/24/2025 02:25PM

Dear ClickSoftware Customer,

We would like to inform you that the login URL login.clicksoftware.com is now depreciated. Going forward, all customers are requested to log in via our updated and more secure portal: click.okta.com (Please bookmark the link for future use).

Once logged in, please select the Click Community tile to access the community site.

This change is part of our ongoing efforts to enhance security and ensure a more seamless experience for our users.

If you have any questions or need assistance, please don’t hesitate to reach out to us or email cksw-support@salesforce.com.

Thank you for your continued support.

The ClickSoftware Team

INVESTIGATING 10 months ago - at 04/24/2025 12:59PM

We are currently experiencing an issue affecting access to login.clicksoftware.com, which may prevent users from logging in or accessing related services.

Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time.

We will continue to share updates here as more information becomes available.

Latest Click outages

Service Degradation - Click Mobile - 24 days ago

Click Community Service Outage - Login and Case Management Unavailable - 4 months ago

Important Notice: Certificate Update Required for Third-Party Integrations - 5 months ago

FSE MFA Transition to Google Authenticator - 9 months ago

Reminder: Update to ClickSoftware Community Login URL (ClickAccess) - 10 months ago

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