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Outage in Click

Service Degradation - Click Mobile

Resolved Major
January 21, 2026 - Started 24 days ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue affecting our ClickMobile Services. We understand this is currently impacting field teams engaged. Current Action Plan: Our Engineering teams are actively working on a resolution to restore the services. Please feel free to contact us on our hotline or reach us at cksw-support@salesforce.com. We apologize for the interruption. Further updates will be provided as soon as more information becomes available. Thank You, Click Support

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 01/22/2026 01:00AM

Dear Customer

We are pleased to inform you that the issue affecting our Field Service Edge - ClickMobile Services, has been fully resolved. All services are now functioning normally, and performance has been restored.

We greatly appreciate your patience and understanding while our teams worked to address the issue.

If you have any further concerns or need assistance, please don't hesitate to contact our support team at cksw-support@salesforce.com.

Thank you for your continued trust and partnership.


Thank You,
Click Support

IDENTIFIED 24 days ago - at 01/21/2026 11:02PM

Dear Customer

We are still working to restore the service however its taking longer than expected.

Please feel free to contact us on our hotline or reach us at cksw-support@salesforce.com. We apologize for the interruption. Further updates will be provided as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.


Thank You,
Click Support
A Salesforce Company

IDENTIFIED 24 days ago - at 01/21/2026 09:49PM

We have identified an issue affecting our ClickMobile Services. We understand this is currently impacting field teams engaged.

Current Action Plan: Our Engineering teams are actively working on a resolution to restore the services.

Please feel free to contact us on our hotline or reach us at cksw-support@salesforce.com. We apologize for the interruption. Further updates will be provided as soon as more information becomes available.


Thank You,
Click Support

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