Outage in Click

Service Degradation - FSE

Resolved Minor

January 03, 2025 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Customers, We are currently experiencing slowness with our Field Service (FSE) services, which may result in delays or reduced performance for some users. Our technical teams are actively investigating the issue and working diligently to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Regular updates will be provided on this page as we make progress. If you have any immediate concerns or require assistance, please contact our support team at cksw-support@salesforce.com Thank you for your understanding.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/03/2025 06:02PM

Dear Customers,

We are pleased to inform you that the slowness issue affecting our Field Service (FSE) services has been fully resolved. All systems are now functioning normally, and performance has been restored.

We greatly appreciate your patience and understanding while our teams worked to address the issue.

If you have any further concerns or need assistance, please don't hesitate to contact our support team at cksw-support@salesforce.com.

Thank you for your continued trust and partnership.

INVESTIGATING about 1 year ago - at 01/03/2025 05:03PM

Dear Customers,

We are currently experiencing slowness with our Field Service (FSE) services, which may result in delays or reduced performance for some users. Our technical teams are actively investigating the issue and working diligently to restore full functionality as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding. Regular updates will be provided on this page as we make progress.

If you have any immediate concerns or require assistance, please contact our support team at cksw-support@salesforce.com

Thank you for your understanding.

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