Delay with receiving and processing Delivery Receipts.

Delivery Receipts appear to be fixed as there were no further occurrences the past 15 hours.

Isolated instances of delayed inbound messages are still seen. The delays are not greater than 15minutes.

We are continuing our investigation into this and will update you as soon as more information becomes available.

We have implemented more changes that have prevented any further occurrences of failed Delivery Receipt and isolated instances of delayed inbound messages.

This indicates to us that the Incident should now be resolved.
We will continue to monitor this closely and post an update if any new information becomes available.

This Incident will be closed off within the next 24 hours if no further occurrences are seen.

We have detected more occurrences of delayed Delivery Receipts during the past 15 hours, and isolated instances of delayed inbound messages.

All delays are no more than 15mins.

We are continuing to investigate the cause of these issues and will provide an update within the next 4 hours.

We have implemented more changes that have prevented any further occurrences of failed Delivery Receipt since 6:00 AEST.

This indicates to us that the Incident should now be resolved.
We will continue to monitor this closely and post an update if any new information becomes available.

This Incident will be closed off within the next 24 hours if no further occurrences are seen.

We are still seeing isolated occurrences of the Delivery Receipt delay.

There is no impact on sending and receiving messages, but we are continuing to investigate the issue and identify the root cause and implement a permanent fix.

We will provide another update in 4hrs

ClickSend have seen no further interruption or delays to Delivery Receipts.

We will monitor for the next 24hrs before we close this incident.

ClickSend implemented a change to infrastructure that appears to have resolved the issue.

We have not seen any further Delivery Receipt delays since 12:10pm (AEST).

We will continue to monitor the issue, and provide further updates if we notice any further recurrence.

We are continuing to monitor for any further issues.

ClickSend is investigating a delay with receiving and processing Delivery Receipts into our Dashboard and out to associated Webhooks.
This is not impacting SMS deliverability, and is only affecting SMS to Australia, New Zealand and the US. The maximum delay is 15mins, and the impact is intermittent, so not affecting all receipts.
ClickSend will continue to investigate and update this incident when we have more information.