Outage in ClickSend

Some customers from Belgium could still be facing issues when sending SMS with shared numbers and own numbers

Resolved Major
August 29, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Some customers from Belgium could still be facing issues when sending SMS with shared numbers
Components affected
ClickSend Online Dashboard ClickSend SMS ClickSend REST API ClickSend Email to SMS

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/30/2025 01:15AM

This incident has been resolved.

MONITORING 2 months ago - at 08/30/2025 01:06AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 08/30/2025 12:15AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 08/29/2025 11:20PM

Some customers from Belgium could still be facing issues when sending SMS with shared numbers

Latest ClickSend outages

We are currently experiencing an incident service affecting SMS & MMS Campaigns functionality. Users may not be able send SMS & MMS campaigns through the dashboard or API. We're also experiencing dashboard issues that is showing the old UI. - 16 days ago
Transactional emails stuck on Queued:WaitSend. - about 1 month ago
We are currently experiencing SMS delivery issues for Belgium - 2 months ago
Messages and Website Registration Delay - 4 months ago
Sender ID and Dedicated Number Issue - 4 months ago

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