Outage in ClickSend

UK Outage/Connection Issues - formerly Dashboard Outage (UK Customers)

Resolved Major
December 08, 2025 - Started 6 days ago - Lasted about 23 hours
Official incident page

Incident Report

We are aware of connection issues from UK ISPs (including Sky & BT Openreach) to our AWS cloud regional datacenter leading to errors when customers try to log in or access our platform. We have escalated this to AWS.
Components affected
ClickSend Online Dashboard

Need to monitor ClickSend outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 12/09/2025 10:11AM

This incident has been resolved.

MONITORING 5 days ago - at 12/09/2025 07:08AM

ISP's like 'Sky' seem to have fixed their routing issue to our Datacentre, we are getting confirmation from customers to confirm if the issue is resolved

INVESTIGATING 6 days ago - at 12/08/2025 11:21AM

We are aware of connection issues from UK ISPs (including Sky & BT Openreach) to our AWS cloud regional datacenter leading to errors when customers try to log in or access our platform. We have escalated this to AWS.

Latest ClickSend outages

ShortURL Flagged by Microsoft - 18 days ago
Global Network experiencing issues - 26 days ago
We are currently experiencing an incident service affecting SMS & MMS Campaigns functionality. Users may not be able send SMS & MMS campaigns through the dashboard or API. We're also experiencing dashboard issues that is showing the old UI. - about 2 months ago
Transactional emails stuck on Queued:WaitSend. - 3 months ago
Some customers from Belgium could still be facing issues when sending SMS with shared numbers and own numbers - 4 months ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook