Outage in ClickSend
UK Outage/Connection Issues - formerly Dashboard Outage (UK Customers)
Resolved MajorIncident Report
We are aware of connection issues from UK ISPs (including Sky & BT Openreach) to our AWS cloud regional datacenter leading to errors when customers try to log in or access our platform. We have escalated this to AWS.
Components affected
ClickSend Online DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 12/09/2025 10:11AM
This incident has been resolved.
MONITORING
5 months ago - at 12/09/2025 07:08AM
ISP's like 'Sky' seem to have fixed their routing issue to our Datacentre, we are getting confirmation from customers to confirm if the issue is resolved
INVESTIGATING
5 months ago - at 12/08/2025 11:21AM
We are aware of connection issues from UK ISPs (including Sky & BT Openreach) to our AWS cloud regional datacenter leading to errors when customers try to log in or access our platform. We have escalated this to AWS.
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