Outage in ClickSend

UK Outage/Connection Issues - formerly Dashboard Outage (UK Customers)

Resolved Major
December 08, 2025 - Started about 1 month ago - Lasted about 23 hours
Official incident page

Incident Report

We are aware of connection issues from UK ISPs (including Sky & BT Openreach) to our AWS cloud regional datacenter leading to errors when customers try to log in or access our platform. We have escalated this to AWS.
Components affected
ClickSend Online Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 12/09/2025 10:11AM

This incident has been resolved.

MONITORING about 1 month ago - at 12/09/2025 07:08AM

ISP's like 'Sky' seem to have fixed their routing issue to our Datacentre, we are getting confirmation from customers to confirm if the issue is resolved

INVESTIGATING about 1 month ago - at 12/08/2025 11:21AM

We are aware of connection issues from UK ISPs (including Sky & BT Openreach) to our AWS cloud regional datacenter leading to errors when customers try to log in or access our platform. We have escalated this to AWS.

Latest ClickSend outages

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We are currently experiencing an incident service affecting SMS & MMS Campaigns functionality. Users may not be able send SMS & MMS campaigns through the dashboard or API. We're also experiencing dashboard issues that is showing the old UI. - 3 months ago
Transactional emails stuck on Queued:WaitSend. - 4 months ago
Some customers from Belgium could still be facing issues when sending SMS with shared numbers and own numbers - 4 months ago

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