Message Delivery Degredation

This incident has been resolved.

Our upstream vendor has implemented a fix and messaging services have recovered. We have completed validation testing and confirmed message sending and delivery are functioning as expected. Their teams will continue to closely monitor platform performance to ensure stability. We are not currently observing any further issues related to this incident.

A fix has been implemented and we are monitoring the results.

We are continuing our investigation. Our upstream vendor has identified a problem on their end and is actively working towards a resolution. This issue is currently only impacting SMS traffic to the US and Australia (AU) routed through this upstream vendor. All other SMS traffic (including Rest of World) is unaffected and continues to process normally.

We are continuing to investigate this issue.

We are currently investigating an issue affecting our services. Our upstream vendor has identified an issue on their end and is actively working towards a resolution. We will provide further updates as more information becomes available.

We are currently investigating an issue causing message delivery degradation.

Customers may experience delays in message processing, with some message statuses remaining in "Message sent to the network for delivery" for longer than expected.

Our engineering teams are actively investigating the root cause and working to restore normal service as quickly as possible.

We will provide further updates as more information becomes available.