Outage in Cloud Humans

Infrastructure instability

Resolved Major

September 03, 2025 - Started 9 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing some instabilities in our infrastructure after adjustments made in AWS to improve performance. We are already in direct contact with AWS to normalize the situation. This issue is affecting access to Hub and Cloud Chat, and may also cause some slowness in Claudia. Our forecast is that stability will be restored soon, and we will keep you updated.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 09/03/2025 04:25PM

The instability we experienced has already been resolved!
It occurred during an infrastructure improvement carried out together with our AWS expert consultants.

MONITORING 9 months ago - at 09/03/2025 03:36PM

All systems are online and operational.
We will continue to monitor closely.

IDENTIFIED 9 months ago - at 09/03/2025 03:25PM

We are currently experiencing some instabilities in our infrastructure after adjustments made in AWS to improve performance. We are already in direct contact with AWS to normalize the situation.

This issue is affecting access to Hub and Cloud Chat, and may also cause some slowness in Claudia.

Our forecast is that stability will be restored soon, and we will keep you updated.

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