Outage in CloudAMQP

Partial backend outage

Resolved Minor
September 13, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing issues with our backend services, this might cause some actions to fail (upgrades, plugin installation etc. Affected components: * cluster actions will be queued up * VM metrics will be missing/delayed This does not affect any running customer servers but might delay provisioning new servers.
Components affected
CloudAMQP Backend

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 09/13/2022 10:47AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 3 years ago - at 09/13/2022 10:29AM

We are working on deploying a fix.

Some users might have received false alarms that nodes are down.

IDENTIFIED over 3 years ago - at 09/13/2022 10:06AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 3 years ago - at 09/13/2022 10:02AM

We are currently experiencing issues with our backend services, this might cause some actions to fail (upgrades, plugin installation etc.

Affected components:

* cluster actions will be queued up
* VM metrics will be missing/delayed

This does not affect any running customer servers but might delay provisioning new servers.

Latest CloudAMQP outages

Datadog metrics issue - 1 day ago
Email Delays - about 1 month ago
Connectivity issues with Azure westeurope - about 1 month ago
Alarms/webhook notification issue - about 2 months ago
Metrics not showing - about 2 months ago

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