Outage in Avast Business

Unable to load policy errors & devices offline in CloudCare - US datacenter

Resolved Major
October 14, 2024 - Started 12 months ago
Official incident page

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Outage Details

We are currently investigating an issue in the US datacenter, causing an "unable to load policy" error during new installation on endpoints, as well as devices showing offline in the CloudCare portal despite being online. This also prevents any remote connection via Premium Remote Control to endpoints. All other services remain unaffected.
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 10/16/2024 02:04PM

This incident has been resolved.

MONITORING 12 months ago - at 10/16/2024 09:36AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 months ago - at 10/16/2024 08:43AM

We are continuing to work on a fix for this issue.
We apologize for any inconveniences caused by this.

IDENTIFIED 12 months ago - at 10/15/2024 02:07PM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 months ago - at 10/14/2024 12:58PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 12 months ago - at 10/14/2024 10:00AM

We are currently investigating an issue in the US datacenter, causing an "unable to load policy" error during new installation on endpoints, as well as devices showing offline in the CloudCare portal despite being online. This also prevents any remote connection via Premium Remote Control to endpoints.
All other services remain unaffected.

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