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Outage in Avast Business

Unable to load policy errors & devices offline in CloudCare - US datacenter

Resolved Major
October 14, 2024 - Started over 1 year ago
Official incident page

Incident Report

We are currently investigating an issue in the US datacenter, causing an "unable to load policy" error during new installation on endpoints, as well as devices showing offline in the CloudCare portal despite being online. This also prevents any remote connection via Premium Remote Control to endpoints. All other services remain unaffected.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/16/2024 02:04PM

This incident has been resolved.

MONITORING over 1 year ago - at 10/16/2024 09:36AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 10/16/2024 08:43AM

We are continuing to work on a fix for this issue.
We apologize for any inconveniences caused by this.

IDENTIFIED over 1 year ago - at 10/15/2024 02:07PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 10/14/2024 12:58PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 10/14/2024 10:00AM

We are currently investigating an issue in the US datacenter, causing an "unable to load policy" error during new installation on endpoints, as well as devices showing offline in the CloudCare portal despite being online. This also prevents any remote connection via Premium Remote Control to endpoints.
All other services remain unaffected.

Latest Avast Business outages

Unable to access CloudCare US DC - 5 months ago
Premium Remote Control service disruptions - 5 months ago
CloudCare showing expired subscription on clients - about 1 year ago
Billing services are currently inaccessible - about 1 year ago
Unable to log into CloudCare portal - DE datacenter - about 1 year ago

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