Outage in Avast Business

Unable to load policy errors & devices offline in CloudCare - US datacenter

Resolved Major
October 14, 2024 - Started about 1 year ago
Official incident page

Incident Report

We are currently investigating an issue in the US datacenter, causing an "unable to load policy" error during new installation on endpoints, as well as devices showing offline in the CloudCare portal despite being online. This also prevents any remote connection via Premium Remote Control to endpoints. All other services remain unaffected.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/16/2024 02:04PM

This incident has been resolved.

MONITORING about 1 year ago - at 10/16/2024 09:36AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 10/16/2024 08:43AM

We are continuing to work on a fix for this issue.
We apologize for any inconveniences caused by this.

IDENTIFIED about 1 year ago - at 10/15/2024 02:07PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 10/14/2024 12:58PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 10/14/2024 10:00AM

We are currently investigating an issue in the US datacenter, causing an "unable to load policy" error during new installation on endpoints, as well as devices showing offline in the CloudCare portal despite being online. This also prevents any remote connection via Premium Remote Control to endpoints.
All other services remain unaffected.

Latest Avast Business outages

Unable to access CloudCare US DC - about 1 month ago
Premium Remote Control service disruptions - about 2 months ago
CloudCare showing expired subscription on clients - 9 months ago
Billing services are currently inaccessible - 10 months ago
Unable to log into CloudCare portal - DE datacenter - 10 months ago

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