Outage in Avast Business

CloudCare billing system disruption

Resolved Major
October 08, 2024 - Started about 1 year ago
Official incident page

Incident Report

We are currently investigating a disruption to our billing system in CloudCare. This causes issues with billing, invoicing, the customer list not showing for partners in the CloudCare portal, and services not being added after the purchase. This issue will only affect new license purchases in both DE & US environments. All other services will remain operational.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/14/2024 02:13PM

This incident has been resolved.

MONITORING about 1 year ago - at 10/14/2024 02:03PM

A fix has now been implemented and all new orders are flowing correctly again.
For any remaining order issues we kindly ask partners to contact their account managers directly for assistance.

INVESTIGATING about 1 year ago - at 10/08/2024 01:19PM

We are currently investigating a disruption to our billing system in CloudCare.
This causes issues with billing, invoicing, the customer list not showing for partners in the CloudCare portal, and services not being added after the purchase.
This issue will only affect new license purchases in both DE & US environments.
All other services will remain operational.

Latest Avast Business outages

Unable to access CloudCare US DC - about 1 month ago
Premium Remote Control service disruptions - about 2 months ago
CloudCare showing expired subscription on clients - 9 months ago
Billing services are currently inaccessible - 10 months ago
Unable to log into CloudCare portal - DE datacenter - 10 months ago

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