Outage in Avast Business

CloudCare billing system disruption

Resolved Major
October 08, 2024 - Started 12 months ago
Official incident page

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Outage Details

We are currently investigating a disruption to our billing system in CloudCare. This causes issues with billing, invoicing, the customer list not showing for partners in the CloudCare portal, and services not being added after the purchase. This issue will only affect new license purchases in both DE & US environments. All other services will remain operational.
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 10/14/2024 02:13PM

This incident has been resolved.

MONITORING 12 months ago - at 10/14/2024 02:03PM

A fix has now been implemented and all new orders are flowing correctly again.
For any remaining order issues we kindly ask partners to contact their account managers directly for assistance.

INVESTIGATING 12 months ago - at 10/08/2024 01:19PM

We are currently investigating a disruption to our billing system in CloudCare.
This causes issues with billing, invoicing, the customer list not showing for partners in the CloudCare portal, and services not being added after the purchase.
This issue will only affect new license purchases in both DE & US environments.
All other services will remain operational.

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