Outage in Avast Business

CloudCare payment processing error

Resolved Minor
June 06, 2022 - Started about 3 years ago
Official incident page

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Outage Details

We have identified an issue with our payment processor that is preventing some of our partners in the United Kingdom from completing credit card transactions. This issue is currently being investigated for a priority fix. If you encounter issues transacting via credit card, please reach out to your account manager or send an email to partner@avast.com. We will send an updated notification once this issue has been resolved.
Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 07/11/2022 09:45AM

This issue has been resolved. If you have any further questions or need support for your account, please reach out to your account manager, or send an email to partner@avast.com.

INVESTIGATING about 3 years ago - at 06/15/2022 06:54AM

We continue to work with our payment processor to resolve the issue with credit card collection for our partners in the United Kingdom. For anyone receiving notification of denial of payment for monthly services, we plan to process these invoices once the issue is resolved with the credit card you have on file.

If you have any questions or need support for your account, please reach out to your account manager or send an email to partner@avast.com.

INVESTIGATING about 3 years ago - at 06/06/2022 07:52PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 06/06/2022 07:51PM

We have identified an issue with our payment processor that is preventing some of our partners in the United Kingdom from completing credit card transactions.

This issue is currently being investigated for a priority fix.

If you encounter issues transacting via credit card, please reach out to your account manager or send an email to partner@avast.com.

We will send an updated notification once this issue has been resolved.

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