Outage in Cloudera

US control plane service impacted

Resolved Major

April 03, 2025 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

Current Status: We are currently investigating a potential issue with US control plane service. We will have an update within 60 mins. Customer Experience: Login and CDP operations may be impacted.Running workload on clusters should not be impacted. Incident Start time: 6:30 UTC April 3rd, 2025

Components affected

Cloudera CDP Management Console

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 04/03/2025 03:25PM

Current Status: Our teams have successfully deployed a fix for the issue and confirmed that the issue has been resolved. If you are still experiencing issues or have any questions please raise a support case with us. A root cause analysis (RCA) will be published within seven business days.

Customer Experience: Login and CDP operations via portal was impacted. API & CLI operations were working fine. Also workloads were not impacted.

Incident Start time: 6:30 UTC April 3rd, 2025.
Incident End time: 15:15 UTC April 3rd, 2025.

INVESTIGATING about 1 year ago - at 04/03/2025 01:47PM

Current Status: Our teams are continuing their investigation to determine the source of the issue. We have ruled out that its a Workload issue. We will have another update within 60 mins.
Customer Experience: Login and CDP operations may be impacted.
Incident Start time: 6:30 UTC April 3rd, 2025.

INVESTIGATING about 1 year ago - at 04/03/2025 12:42PM

Current Status: Our teams are continuing their investigation to determine the source of the issue. We will have another update within 60 mins.
Customer Experience: Login and CDP operations may be impacted.Running workload on clusters should not be impacted.
Incident Start time: 6:30 UTC April 3rd, 2025.

INVESTIGATING about 1 year ago - at 04/03/2025 11:41AM

Current Status: We are currently investigating a potential issue with US control plane service. We will have an update within 60 mins.
Customer Experience: Login and CDP operations may be impacted.Running workload on clusters should not be impacted.
Incident Start time: 6:30 UTC April 3rd, 2025

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