Intermittent Performance and Access Issues with the Cloudera Management Console

Our engineering teams have confirmed that the issues affecting the Management Console & FreeIPA services are now fully resolved, and all systems are confirmed to be operating normally. Should you continue to experience any trouble, please raise a support case with us.

We sincerely apologise for any inconvenience this may have caused and we will have the root cause analysis (RCA) published within 7 business days.

*Current Status:* Our engineering teams have identified the likely root cause and have rolled out a fix. We are currently monitoring the system to confirm that this has resolved the performance and access issues for the Management Console.

*Customer Experience:* Service availability and performance for the Management Console should now be returning to normal for all users. We will continue to monitor for any residual effects.

Current Status: We are currently investigating an issue causing intermittent performance and access problems for the Management Console. Our engineering teams are working to identify the root cause and restore full functionality. We will provide another update within the next 90 minutes.
Customer Experience: Customers may experience intermittent performance degradation, slow load times, or errors when attempting to access the Management Console.

Incident Start time: 19:13 UTC September 24th, 2025