Outage in Cloudinary

PDF Conversion interruption

Resolved Minor
May 05, 2024 - Started over 1 year ago - Lasted 44 minutes
Official incident page

Incident Report

We are currently investigating an issue with our third-party add-on service (Aspose) that handles our PDF conversion service. The requests for conversion are returning HTTP response of 502. Our team of engineers have identified this issue to have started at around May 5th, 5:00 a.m. UTC.
Components affected
Cloudinary Third-Party - Add-ons

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Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 05/05/2024 03:18PM

We are currently investigating an issue with our third-party add-on service (Aspose) that handles our PDF conversion service. The requests for conversion are returning HTTP response of 502. Our team of engineers have identified this issue to have started at around May 5th, 5:00 a.m. UTC.

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