Outage in Cloudinary

Intermittent errors with our Aspose add-on

Resolved Minor
June 17, 2025 - Started 3 days ago - Lasted about 14 hours
Official incident page

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Outage Details

From 9:30am UTC, customers who are using the Aspose addon might experience some errors. We are actively working on it and will update with any insights.
Components affected
Cloudinary Third-Party - Add-ons
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 06/17/2025 11:38PM

At approximately Jun 17 22:10:46 UTC 2025, the Aspose add-on intermittent issue has been resolved. Customers should no longer experience issues with file-related conversions when calling the Aspose service.

IDENTIFIED 3 days ago - at 06/17/2025 03:01PM

The issue appears to be related to timeouts when awaiting a response from the Aspose service. Failed requests are retried automatically and most succeed upon retry, so the Add-on may appear to work as normal but with slower responses than usual. We're continuing to monitor the issue and will provide updates when we have more information to share.

INVESTIGATING 3 days ago - at 06/17/2025 10:04AM

From 9:30am UTC, customers who are using the Aspose addon might experience some errors.
We are actively working on it and will update with any insights.

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