Outage in Cloudinary
Asset thumbnails not loading correctly in Media Library Widget
Resolved MinorIncident Report
We are investigating a reported issue where asset thumbnails/previews are not loading correctly when using the Media Library Widget embedded in a website or application. Other functionality of the widget is not believed to be affected at this time, and the thumbnail/preview issue is actively being worked; we hope to have a resolution soon.
Components affected
Cloudinary Media Library WidgetTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/22/2025 02:58PM
A new version of the Media Library Widget has been published with a fix for this issue. If you're still seeing errors with the thumbnails/previews, please clear your browser cache to ensure you're using the newest version of the widget code.
IDENTIFIED
6 months ago - at 10/22/2025 02:41PM
The source of the issue has been identified, and a fix will be deployed as soon as possible
INVESTIGATING
6 months ago - at 10/22/2025 02:01PM
We are investigating a reported issue where asset thumbnails/previews are not loading correctly when using the Media Library Widget embedded in a website or application. Other functionality of the widget is not believed to be affected at this time, and the thumbnail/preview issue is actively being worked; we hope to have a resolution soon.
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