Outage in Cloudinary

Cloudinary Support Portal Outage

Resolved Major
December 05, 2025 - Started 1 day ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating an incident where Cloudinary's support site is not accessible. Affected users may be unable to view existing tickets or submit new requests through the portal. Our support portal is powered by a third-party vendor, and the outage does not affect any Cloudinary services. Existing tickets and data are not affected and remain safe.
Components affected
Cloudinary Support Site

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 12/05/2025 02:04PM

This incident has been resolved.

MONITORING 1 day ago - at 12/05/2025 09:24AM

Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.

IDENTIFIED 1 day ago - at 12/05/2025 09:24AM

Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.

INVESTIGATING 1 day ago - at 12/05/2025 09:16AM

We are currently investigating an incident where Cloudinary's support site is not accessible. Affected users may be unable to view existing tickets or submit new requests through the portal.

Our support portal is powered by a third-party vendor, and the outage does not affect any Cloudinary services. Existing tickets and data are not affected and remain safe.

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