Outage in Cloudli

SIP trunk provider | Fournisseur tronçon SIP

Resolved Major

July 10, 2023 - Started over 2 years ago - Lasted about 9 hours
Official incident page

Incident Report

We are investigating an issue in connection with the incoming and outgoing PSTN calls of the SIP trunk provider. Intermittent in nature, this could result in missing tones, abnormal delays, or an inability to initiate or receive a call. *** Nous investiguons actuellement une problématique en lien avec les appels entrants et sortants (PSTN) du tronçon SIP. De nature intermittente, cela pourrait se traduire par des tonalités manquantes, des délais anormaux ou une incapacité à initier ou recevoir un appel.

Components affected

Cloudli Routing Services Cloudli Inbound Calling Cloudli Internet (ISP) Connectivity Cloudli Outbound Calling Cloudli Call Notifications

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 07/10/2023 09:47PM

This incident has been resolved.
***
Cet incident a été résolu.

MONITORING over 2 years ago - at 07/10/2023 07:03PM

A fix was implemented earlier this morning, we are monitoring the results.
***
Un correctif a été mis en œuvre plus tôt ce matin, nous surveillons les résultats.

INVESTIGATING over 2 years ago - at 07/10/2023 12:47PM

We are investigating an issue in connection with the incoming and outgoing PSTN calls of the SIP trunk provider. Intermittent in nature, this could result in missing tones, abnormal delays, or an inability to initiate or receive a call.

***

Nous investiguons actuellement une problématique en lien avec les appels entrants et sortants (PSTN) du tronçon SIP. De nature intermittente, cela pourrait se traduire par des tonalités manquantes, des délais anormaux ou une incapacité à initier ou recevoir un appel.

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