Outage in CloudRadial
Scheduled Maintenance: Chat and ChatAI Infrastructure
Resolved Minor
August 08, 2026 - Started 16 days ago
- Lasted about 12 hours
Incident Report
We will be performing scheduled infrastructure maintenance on the Chat and ChatAI services on Saturday, August 8 from 9:00 AM to 9:00 PM ET.
This work upgrades the underlying infrastructure supporting Chat and ChatAI to improve stability and response performance. Chat and ChatAI may be intermittently unavailable during the window. All other CloudRadial services, including the UCP portal, ServiceAI ticketing, and other integrations, are unaffected.
We scheduled this for a Saturday to minimize impact on partner and client activity. We apologize for the short notice and will post updates here as the work progresses.
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