Outage in CloudTalk

Desktop App not loading

Resolved Major
April 11, 2023 - Started over 2 years ago - Lasted 2 days
Official incident page

Incident Report

Desktop App not loading for some Customers. We're currently investigating the root cause. We recommend affected users to use web app as a workaround while we fix this issue.
Components affected
CloudTalk Desktop App
The Status Page Aggregator Built for IT Teams

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/13/2023 07:29AM

This incident has been resolved.

MONITORING over 2 years ago - at 04/12/2023 03:56PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 04/12/2023 01:04PM

We expect to release a fixed version of the App to affected Customers in 2h.

IDENTIFIED over 2 years ago - at 04/11/2023 03:41PM

We'll be releasing a new version of the App with the fix for the affected customers.

IDENTIFIED over 2 years ago - at 04/11/2023 02:02PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 04/11/2023 12:14PM

The issue happens when there are routing problems on a Customer when trying to reach 8.8.8.8 (Google DNS). We're working on a path that enables the Customers to still work with Desktop App (if it's possible).

INVESTIGATING over 2 years ago - at 04/11/2023 10:51AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 04/11/2023 10:00AM

Desktop App not loading for some Customers. We're currently investigating the root cause.
We recommend affected users to use web app as a workaround while we fix this issue.

Latest CloudTalk outages

Intermittent playback failure for newly uploaded sounds - 6 days ago
incoming calls on mobile are not working now - 9 days ago
Call Delivery Issue - 22 days ago
Issues with IVR menu selections for some inbound calls - about 1 month ago
VoiceAgent Calls not executing - about 1 month ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook