Outage in CloudTalk

Intermittent playback failure for newly uploaded sounds

Resolved Minor

October 09, 2025 - Started 6 months ago - Lasted about 5 hours

Incident Report

We have identified an intermittent issue that caused some recently uploaded sound files to not play correctly in IVR menus. Our team has implemented a fix, and the system is now reprocessing the affected sound files. We expect all newly recorded sounds to be fully operational within the next two hours. We continue to monitor the situation to ensure a full recovery. Thank you for your patience and understanding.

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Latest Updates ( sorted recent to last )

MONITORING 6 months ago - at 10/09/2025 09:38AM

The restoration process is still ongoing and taking longer than initially expected.
Our team continues to reprocess the affected sound files, and we now expect full functionality to be restored by 4:00 PM CEST.

We appreciate your continued patience and will provide another update once the recovery is complete

MONITORING 6 months ago - at 10/09/2025 08:14AM

We have identified an intermittent issue that caused some recently uploaded sound files to not play correctly in IVR menus.
Our team has implemented a fix, and the system is now reprocessing the affected sound files.

We expect all newly recorded sounds to be fully operational within the next two hours.
We continue to monitor the situation to ensure a full recovery.

Thank you for your patience and understanding.

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