Outage in CloudTalk
Random call drops in the U.S. region.
Resolved Minor
October 20, 2025 - Started about 1 month ago
- Lasted about 23 hours
Incident Report
We’re experiencing issues with our service in US region. The issue was affecting 1:30 to 2:30 PM UTC and we already mitigated the issue. The source of the issue was the ongoing AWS outage. Outbound and inbound calls could be disrupted during this time in US region. We'll continue monitoring the system to ensure the services remains stable.
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Latest Updates ( sorted recent to last )
MONITORING
about 1 month ago - at 10/20/2025 03:01PM
The traffic was migrated to European region and the calls should be working fine. We're monitoring the system.
INVESTIGATING
about 1 month ago - at 10/20/2025 02:57PM
We’re experiencing issues with our service in US region. The issue was affecting 1:30 to 2:30 PM UTC and we already mitigated the issue. The source of the issue was the ongoing AWS outage. Outbound and inbound calls could be disrupted during this time in US region. We'll continue monitoring the system to ensure the services remains stable.
Latest CloudTalk outages
Outbound VoiceAgent calls not being triggered - 17 days ago
Contact Management and Tagging Failing - 20 days ago
Call Quality Issues From and to Subset of Numbers in the United Kingdom - external carrier problem - 21 days ago
Partial Outage of Inbound and Outbound Calls in Americas - about 1 month ago
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