Outage in Cloudways

Issue with Chat tool

Resolved Major
November 05, 2024 - Started 4 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing issues with our chat tool and have reported the problems to the relevant support team. We apologize for any inconvenience this may be causing to our customers who are encountering issues on live chat. We are working diligently to resolve the issue as quickly as possible. Thank you for your patience and understanding.
Components affected
Cloudways Support
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/05/2024 07:37AM

This incident has been resolved.

MONITORING 4 months ago - at 11/05/2024 07:04AM

A fix has been implemented and we are monitoring the situation to ensure everything remains stable.

INVESTIGATING 4 months ago - at 11/05/2024 04:37AM

We are currently experiencing issues with our chat tool and have reported the problems to the relevant support team. We apologize for any inconvenience this may be causing to our customers who are encountering issues on live chat. We are working diligently to resolve the issue as quickly as possible. Thank you for your patience and understanding.

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