Outage in Cloudways

Ongoing Latency Issues in Our Chat System

Resolved Minor
April 03, 2025 - Started about 2 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently experiencing latency issues with our chat system. This incident has been reported to their support team, and they are actively working on a resolution. We will provide further updates as soon as we receive additional information from them. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
Components affected
Cloudways Support
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/04/2025 03:15AM

This incident has been resolved.

MONITORING about 2 months ago - at 04/03/2025 08:53PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 04/03/2025 08:47PM

We are currently experiencing latency issues with our chat system. This incident has been reported to their support team, and they are actively working on a resolution. We will provide further updates as soon as we receive additional information from them.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

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