Outage in Cloudways
Cloudways Website & Affiliate portal unavailable
Resolved MinorIncident Report
Summary AI Generated
Cloudways' website and affiliate portal were unavailable for approximately 3.4 hours while the team applied PHP security patches. The maintenance took longer than initially anticipated but was fully completed, with both services restored and operating normally.
Affected service: Cloudways Website and Affiliate Portal
Update: Our team is still actively working on applying the PHP security patches, and the Cloudways website and affiliate portal is currently unavailable as a result. The work is taking slightly longer than initially expected, and we now anticipate the website and affiliate portal being back online within approximately the next hour. We appreciate your patience and will post another update as soon as the stated components are fully restored.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 10/21/2026 07:48PM
The maintenance on the Cloudways website and affiliate portal is complete, and both services are fully restored and operating normally.
Please reach out to support in case of any questions or issues.
IDENTIFIED
9 days ago - at 10/21/2026 04:26PM
Affected service: Cloudways Website and Affiliate Portal
Update: Our team is still actively working on applying the PHP security patches, and the Cloudways website and affiliate portal is currently unavailable as a result. The work is taking slightly longer than initially expected, and we now anticipate the website and affiliate portal being back online within approximately the next hour. We appreciate your patience and will post another update as soon as the stated components are fully restored.
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