Outage in Cloudways
Rackspace Webmail Login & Mailbox Provisioning Issues
Resolved MajorIncident Report
Summary AI Generated
Rackspace email services experienced a 31-hour major outage affecting webmail portal logins, third-party email client access, and new mailbox provisioning. Rackspace identified the root cause and worked toward resolution. All affected services were fully restored by October 13, 2026.
We are currently aware of an issue affecting Rackspace email services. Users may experience difficulty logging into their email accounts via the webmail portal or third-party email clients, as well as errors when creating new mailboxes.
The Rackspace team has identified the root cause and is actively working on a resolution. We are closely monitoring the situation and will provide further updates as new information becomes available. We apologize for any inconvenience caused.
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 10/13/2026 11:58AM
We have confirmed that the upstream Rackspace email service issue has been fully resolved. All services, including webmail portal logins, third-party email clients, and mailbox creation, are now functioning normally. Thank you for your patience during this time.
INVESTIGATING
19 days ago - at 10/12/2026 05:00AM
We are currently aware of an issue affecting Rackspace email services. Users may experience difficulty logging into their email accounts via the webmail portal or third-party email clients, as well as errors when creating new mailboxes.
The Rackspace team has identified the root cause and is actively working on a resolution. We are closely monitoring the situation and will provide further updates as new information becomes available. We apologize for any inconvenience caused.
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