Outage in Cloudways

Problem with Chat Tool Regarding New Conversations

Resolved Minor

April 24, 2025 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified a problem with our Chat tool that is affecting the Inbox, Messenger, and new conversations. Consequently, customers may encounter errors or disruptions in functionality during this period. We sincerely appreciate your patience and understanding as we work diligently to resolve the issue promptly. Thank you for your ongoing support. In the meanwhile, please create a support ticket to contact our support by following the below link: https://support.cloudways.com/en/articles/5119857-how-to-create-a-support-ticket

Components affected

Cloudways Support

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/24/2025 10:38PM

This incident has been resolved.

IDENTIFIED 12 months ago - at 04/24/2025 08:22PM

We have identified a problem with our Chat tool that is affecting the Inbox, Messenger, and new conversations. Consequently, customers may encounter errors or disruptions in functionality during this period.

We sincerely appreciate your patience and understanding as we work diligently to resolve the issue promptly. Thank you for your ongoing support.

In the meanwhile, please create a support ticket to contact our support by following the below link:
https://support.cloudways.com/en/articles/5119857-how-to-create-a-support-ticket

Latest Cloudways outages

Connectivity Issue - Linode Frankfurt - about 19 hours ago

Chat Tool Service Disruption - 7 days ago

UI Issue - Stuck Processes - 17 days ago

Partial Outage at Sydney Location (Vultr) - 19 days ago

Linode Jakarta Partial Outage - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook