Outage in Cloudways

Applications Not Visible to Team Members

Resolved Minor
May 13, 2025 - Started 5 months ago - Lasted about 15 hours
Official incident page

Incident Report

We are aware of the issue where the applications are not visible to team member accounts, despite the correct permissions being granted by the primary account owner. Our team is actively working on a fix, and we will share updates as soon as the issue is resolved. We appreciate your patience and understanding in the meantime.
Components affected
Cloudways Cloud Platform Service
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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/14/2025 09:14AM

This incident has been resolved.

INVESTIGATING 5 months ago - at 05/13/2025 06:27PM

We are aware of the issue where the applications are not visible to team member accounts, despite the correct permissions being granted by the primary account owner. Our team is actively working on a fix, and we will share updates as soon as the issue is resolved.

We appreciate your patience and understanding in the meantime.

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