Outage in Cloudways

Temporary Server Visibility Issue

Resolved Minor
September 29, 2025 - Started 16 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently aware of an issue affecting the visibility of servers within the account dashboard. Customers may notice that their active servers are temporarily missing or not displaying in their server list. Please be assured that this is only a display issue. Our engineering team is actively investigating the root cause and working to restore server visibility as quickly as possible. We sincerely apologize for any confusion or inconvenience this may have caused.
Components affected
Cloudways Cloud Platform Console
The Status Page Aggregator Built for IT Teams

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 09/29/2025 02:53PM

This incident has been resolved.

MONITORING 16 days ago - at 09/29/2025 01:41PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 16 days ago - at 09/29/2025 11:48AM

We are currently aware of an issue affecting the visibility of servers within the account dashboard. Customers may notice that their active servers are temporarily missing or not displaying in their server list. Please be assured that this is only a display issue. Our engineering team is actively investigating the root cause and working to restore server visibility as quickly as possible. We sincerely apologize for any confusion or inconvenience this may have caused.

Latest Cloudways outages

Cloudways Platform | UI Performance Delays - 9 days ago
Rackspace - Webmail Access and Email Delivery Delays - about 1 month ago
DNS Resolver Issue - Latency - about 1 month ago
Server Creation/Cloning Issue in Seoul (Vultr) - about 1 month ago
Elastic Email | Email Delays - about 2 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook