Outage in Cloudways

Temporary Server Visibility Issue

Resolved Minor
September 29, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently aware of an issue affecting the visibility of servers within the account dashboard. Customers may notice that their active servers are temporarily missing or not displaying in their server list. Please be assured that this is only a display issue. Our engineering team is actively investigating the root cause and working to restore server visibility as quickly as possible. We sincerely apologize for any confusion or inconvenience this may have caused.
Components affected
Cloudways Cloud Platform Console

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/29/2025 02:53PM

This incident has been resolved.

MONITORING about 2 months ago - at 09/29/2025 01:41PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 09/29/2025 11:48AM

We are currently aware of an issue affecting the visibility of servers within the account dashboard. Customers may notice that their active servers are temporarily missing or not displaying in their server list. Please be assured that this is only a display issue. Our engineering team is actively investigating the root cause and working to restore server visibility as quickly as possible. We sincerely apologize for any confusion or inconvenience this may have caused.

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