Outage in Cloudways

New Addon Subscribers are Unable to Create Mailbox in Rackspace

Minor
November 24, 2025 - Started 1 day ago
Official incident page

Incident Report

We are currently facing a technical issue that is preventing new Rackspace Addon users from creating mailboxes in Rackspace's email service. Our team is working on resolving this matter. We apologize for any inconvenience this may cause and appreciate your patience.

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Latest Updates ( sorted recent to last )
INVESTIGATING 1 day ago - at 11/24/2025 01:44PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 11/24/2025 01:44PM

We are currently facing a technical issue that is preventing new Rackspace Addon users from creating mailboxes in Rackspace's email service.
Our team is working on resolving this matter. We apologize for any inconvenience this may cause and appreciate your patience.

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