Outage in Cloudways

Elastic Email Degraded Services

Resolved Minor
December 01, 2025 - Started 3 days ago - Lasted about 22 hours
Official incident page

Incident Report

We are facing degraded performance with Elastic Email, affecting a subset of customers whose emails are not being sent promptly and experiencing delays. Our teams are actively investigating the problem with the elastic email team and we will be updating this status page with further information as soon as it is available. We apologize for any inconvenience this may be causing.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 12/02/2025 12:26PM

This incident has been resolved.

INVESTIGATING 3 days ago - at 12/01/2025 02:10PM

We are facing degraded performance with Elastic Email, affecting a subset of customers whose emails are not being sent promptly and experiencing delays. Our teams are actively investigating the problem with the elastic email team and we will be updating this status page with further information as soon as it is available. We apologize for any inconvenience this may be causing.

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