Outage in Cloudways

Issue with Chat tool

Resolved Minor

January 05, 2026 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue with our support Chat tool, impacting our communication with the customers. As a result, customers may encounter delays while reporting support issues through chat during this period. You can reach out to us on tickets support for immediate assistance. We highly value your patience and understanding as we strive to rectify the situation promptly. Thank you for your continued support.

Components affected

Cloudways Support

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 01/05/2026 03:50PM

This incident has been resolved.

INVESTIGATING 4 months ago - at 01/05/2026 02:24PM

We have identified an issue with our support Chat tool, impacting our communication with the customers. As a result, customers may encounter delays while reporting support issues through chat during this period. You can reach out to us on tickets support for immediate assistance.

We highly value your patience and understanding as we strive to rectify the situation promptly. Thank you for your continued support.

Latest Cloudways outages

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Linode Jakarta Partial Outage - about 1 month ago

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