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Outage in Cloudways

Email Delivery Latency Affecting Login Verification

Resolved Minor

January 19, 2026 - Started 8 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue where users are experiencing significant delays in receiving two-factor authentication (2FA) codes via email. This issue has been traced to a service degradation with one of our upstream email delivery providers. We are in contact with their support team to monitor their progress on a fix. We apologize for the delay and will provide an update as soon as the provider shares more information.

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 01/19/2026 10:01AM

This incident has been resolved.

INVESTIGATING 8 days ago - at 01/19/2026 09:12AM

We are currently investigating an issue where users are experiencing significant delays in receiving two-factor authentication (2FA) codes via email.

This issue has been traced to a service degradation with one of our upstream email delivery providers. We are in contact with their support team to monitor their progress on a fix. We apologize for the delay and will provide an update as soon as the provider shares more information.

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