Outage in Clumio

AWS EC2 Backup Failures

Resolved Major
March 26, 2024 - Started 9 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Clumio has detected a service disruption stemming from an outage within our cloud service provider, Amazon Web Services (AWS) infrastructure. This outage has directly affected our AWS EC2 backup tasks, leading to intermittent failures. Users may experience EC2 backup task failures until the issue is resolved from the AWS side. Any customer who has EC2 backups configured for their AWS "us-east-1" account will notice these failures. We are actively monitoring the situation and will provide updates as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.
Components affected
Clumio AWS EC2 Clumio AWS EC2
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 03/26/2024 10:21PM

Normal service functionality has been restored following AWS's completion of their recovery efforts. We're happy to report that EC2 backup tasks are now succeeding without issue. This incident has been resolved.

MONITORING 9 months ago - at 03/26/2024 10:07PM

AWS reported progress in resolving the underlying issue, and we observed gradual improvements in EC2 task performance. Clumio will continue to monitor the EC2 backup health.

INVESTIGATING 9 months ago - at 03/26/2024 09:30PM

We are actively monitoring the situation and will provide updates as soon as more information becomes available from the AWS.

INVESTIGATING 9 months ago - at 03/26/2024 09:22PM

Clumio has detected a service disruption stemming from an outage within our cloud service provider, Amazon Web Services (AWS) infrastructure. This outage has directly affected our AWS EC2 backup tasks, leading to intermittent failures. Users may experience EC2 backup task failures until the issue is resolved from the AWS side.

Any customer who has EC2 backups configured for their AWS "us-east-1" account will notice these failures.

We are actively monitoring the situation and will provide updates as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

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