Outage in Clumio

RDS backup failures

Resolved Minor

January 09, 2026 - Started 11 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an issue where backups for the RDS resources are failing. Our team is treating this with high priority and will provide updates as more information becomes available. The impact is limited to RDS resources; backups for other data sources are functioning normally.

Components affected

Clumio AWS RDS Clumio AWS RDS Clumio AWS RDS

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 01/09/2026 05:57PM

The issue was fully resolved by 16:30 UTC, and RDS backups are now functioning normally.
A detailed Root Cause Analysis (RCA) will be shared through the appropriate channels once finalized.

MONITORING 11 days ago - at 01/09/2026 05:39PM

We are continuing to monitor for any further issues.

MONITORING 11 days ago - at 01/09/2026 03:23PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 days ago - at 01/09/2026 02:57PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 days ago - at 01/09/2026 02:22PM

We have identified the issue and are actively working to implement a fix.

INVESTIGATING 11 days ago - at 01/09/2026 02:17PM

We are investigating an issue where backups for the RDS resources are failing. Our team is treating this with high priority and will provide updates as more information becomes available.

The impact is limited to RDS resources; backups for other data sources are functioning normally.

Latest Clumio outages

Service Provider (AWS) Outage in US-EAST-1 region impacting backups and restores across all datasources in that region - 3 months ago

US1 (portal.clumio.com) Stuck backups due to degraded performance - 6 months ago

US1 (portal.clumio.com) Backup and Restore failures due to degraded performance - 8 months ago

US1 (portal.clumio.com) Backup failures due to degraded performance - over 1 year ago

Backup failures across data sources due to underlying Service Provider issues - over 1 year ago

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