Outage in CM.com
Scripted Chatbot degraded performance
Resolved MinorIncident Report
Summary AI Generated
CM.com's Scripted Chatbot service experienced degraded performance for 1.9 hours. The issue was identified and a fix was implemented, with services returning to normal operation. The incident has been resolved and root cause analysis is ongoing.
The issue has been identified and a fix is being implemented.
Components affected
CM.com Scripted ChatbotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 05/05/2026 09:20AM
The issue has been resolved and services are operating normally.
The root cause analysis (RCA) is still under investigation. If you would like to receive further details once available, please contact your account manager.
MONITORING
9 days ago - at 05/05/2026 08:38AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 days ago - at 05/05/2026 07:31AM
The issue has been identified and a fix is being implemented.
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