Outage in CM.com
Native Voice - degraded performance
Resolved MinorIncident Report
Summary AI Generated
CM.com's Native Voice service experienced degraded performance for 1.5 hours, causing both inbound and outbound calls to disconnect when transferred to Agent Inbox. The issue was resolved after the team restored normal calling functionality and completed their investigation.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 05/07/2026 01:38PM
This incident has been resolved.
MONITORING
7 days ago - at 05/07/2026 12:26PM
In and outbound calling is working, our team continues to investigate this issue further.
INVESTIGATING
7 days ago - at 05/07/2026 12:18PM
Native Voice calls get disconnected when they are transferred to Agent Inbox. Both in and outbound calls are impacted.
Our product team is currently investigating this issue.
INVESTIGATING
7 days ago - at 05/07/2026 12:09PM
We are currently investigating this issue.
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