Outage in CM.com
Agent Inbox delay in processing tasks
Resolved MinorIncident Report
Summary AI Generated
CM.com's Agent Inbox experienced delays in task handovers and processing for 2.3 hours. The issue caused a backlog of tasks that were processed with delays, though new traffic resumed normal processing partway through the incident. The service was fully restored with all delayed tasks processed and normal traffic flow resumed.
Agent Inbox - Delay in handover and processing of tasks
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/21/2026 02:27PM
This incident has been resolved.
MONITORING
3 days ago - at 05/21/2026 01:42PM
Traffic is processed normally. All previously delayed tasks have been processed.
INVESTIGATING
3 days ago - at 05/21/2026 01:05PM
New traffic is processed as normal again. However, we are still processing older tasks. These will be received with a delay.
INVESTIGATING
3 days ago - at 05/21/2026 12:15PM
Agent Inbox - Delay in handover and processing of tasks
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
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