Outage in CM.com
Messaging platform performance is degraded
Resolved MajorIncident Report
Summary AI Generated
CM.com's messaging platform experienced degraded performance for approximately 4 hours, affecting WhatsApp and the SMS Gateway (gw.cmtelecom.com). Messages continued to be accepted during the incident but were processed with delays, resulting in a message backlog. A fix was identified and deployed, traffic processing resumed, and the incident was fully resolved after queued messages were cleared.
Currently the messaging platform performance is degraded. Messages are still accepted and will be processed with a delay. We are working to resolve the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 07/09/2026 04:03PM
This incident has been resolved.
MONITORING
16 days ago - at 07/09/2026 02:49PM
Fixes have been implemented and traffic processing has resumed.
Queued traffic is being processed at the moment.
We are monitoring the situation.
IDENTIFIED
16 days ago - at 07/09/2026 01:20PM
We are carefully deploying a fix to resolve the problem. Traffic processing performance can degrade and improve again during the rollout.
INVESTIGATING
16 days ago - at 07/09/2026 12:26PM
The cause if the issues has been identified. We are currently working on a solution to resolve the degraded performance.
INVESTIGATING
16 days ago - at 07/09/2026 12:08PM
Currently the messaging platform performance is degraded. Messages are still accepted and will be processed with a delay. We are working to resolve the issue.
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