Outage in CM.com
MSC - Agent Inbox - Possible issue with attaching PDF files
Resolved MinorIncident Report
Summary AI Generated
A minor incident affected CM.com's Mobile Service Cloud, preventing some users from attaching or uploading PDF files to conversations in the Agent Inbox. A fix was implemented approximately 14 minutes after the investigation began, with the incident fully resolved within 57 minutes.
We are currently investigating an issue where some users are unable to attach/upload PDF files to conversations in the Agent Inbox for our Mobile Service Cloud product.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/19/2026 02:43PM
This incident has been resolved.
MONITORING
4 days ago - at 08/19/2026 02:02PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 days ago - at 08/19/2026 01:48PM
We are currently investigating an issue where some users are unable to attach/upload PDF files to conversations in the Agent Inbox for our Mobile Service Cloud product.
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