Outage in CM.com
HALO Voice - Service Disruption
Resolved MajorIncident Report
Summary AI Generated
CM.com's HALO Voice service experienced a 25-minute disruption affecting Voice Agents due to connection issues between voice services and HALO. The root cause was traced to a Kubernetes service failure within a cloud provider. A fix was implemented and the service was restored, with a full RCA planned to follow.
We are investigating connection issues between our voice services and HALO, resulting in a service disruption for our Voice Agents. Next update in 20 minutes, or as events warrant.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 09/11/2026 10:35AM
This incident will now move to resolved. The culprit seems to have been an issue in a Kubernetes service of a cloud provider. We will take due time to tripple check all details and confirm with a full RCA on Monday.
MONITORING
about 2 hours ago - at 09/11/2026 10:20AM
A fix has been implemented, and the service is up again. We will intensify monitoring for the next 20 minutes and resolve the incident with an RCA afterwards.
INVESTIGATING
about 3 hours ago - at 09/11/2026 10:13AM
We are investigating connection issues between our voice services and HALO, resulting in a service disruption for our Voice Agents. Next update in 20 minutes, or as events warrant.
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