Outage in CM.com
CM Platform - Verification Email delivery issues.
Resolved MinorIncident Report
Summary AI Generated
CM.com experienced a 30.5-hour incident where login and verification emails failed to deliver reliably on the CM Platform, preventing some users from completing the login process. The Wallet and Email Campaigns components were affected, with delays caused by a queue buildup toward certain email providers. A fix was implemented and monitored until the incident was fully resolved.
We are currently investigating an issue affecting the delivery of login and verification emails for the CM Platform. As a result, some users may be unable to receive the necessary emails to complete the login process.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/09/2026 06:50PM
This incident has been resolved.
MONITORING
3 days ago - at 09/08/2026 02:11PM
We are still observing a queue towards certain email providers. Until the queue is processed delays are possible.
MONITORING
3 days ago - at 09/08/2026 01:58PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 09/08/2026 12:22PM
We are currently investigating an issue affecting the delivery of login and verification emails for the CM Platform. As a result, some users may be unable to receive the necessary emails to complete the login process.
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