Outage in Codat

Portal UI: Intermittently failing to load

Resolved Major
April 14, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Some users are intermittently finding that the portal loads a blank page upon signing in. Clearing the browser cache or using an incognito session can assuage the issue. We are currently investigating.
Components affected
Codat Portal - Production
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/14/2023 10:02AM

The incident whereby some users were intermittently seeing a blank page after logging in has now been resolved.

MONITORING over 1 year ago - at 04/14/2023 09:44AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 04/14/2023 09:43AM

We have identified the root cause of the issue and are rolling out a fix.

INVESTIGATING over 1 year ago - at 04/14/2023 09:15AM

Some users are intermittently finding that the portal loads a blank page upon signing in. Clearing the browser cache or using an incognito session can assuage the issue. We are currently investigating.

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