Outage in CodeTwo

Email deliverability delays due to degraded performance of Exchange Online email pipeline

Resolved Minor
June 21, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating this problem. Some messages cannot be sent from our service due to a degraded performance of a large number of Microsoft Exchange Online Protection servers. Our retry policies usually manage to successfully sent messages via different servers that are currently available, but it may take a few minutes for the messages to reach final recipients. Signatures are imprinted as normal. Next update will be provided in 30 minutes.
Components affected
CodeTwo Mail flow CodeTwo Mail flow CodeTwo Mail flow CodeTwo Mail flow

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 06/21/2022 08:54AM

We are continuing to monitor for any further issues.

MONITORING over 3 years ago - at 06/21/2022 08:36AM

The messages are currently delivered without delays. We will now monitor the services.

IDENTIFIED over 3 years ago - at 06/21/2022 08:06AM

We are seeing signs of recovery. Next update in 30 minutes.

IDENTIFIED over 3 years ago - at 06/21/2022 07:52AM

Microsoft has reported the following incidents in EAC:

EX394347 - https://admin.microsoft.com/Adminportal/Home#/servicehealth/:/alerts/EX394347
EX394348 - https://admin.microsoft.com/Adminportal/Home#/servicehealth/:/alerts/EX394348

We are monitoring the problem. We can see that lots of messages are delivered successfully after a second try. Next update in 30 minutes.

INVESTIGATING over 3 years ago - at 06/21/2022 07:42AM

We are currently investigating this problem. Some messages cannot be sent from our service due to a degraded performance of a large number of Microsoft Exchange Online Protection servers. Our retry policies usually manage to successfully sent messages via different servers that are currently available, but it may take a few minutes for the messages to reach final recipients. Signatures are imprinted as normal. Next update will be provided in 30 minutes.

Latest CodeTwo outages

Degraded performance of the Admin Panel and other apps due to Azure disruptions - 15 days ago
[Australia] Email delivery delays - about 1 month ago
[Europe] Delay when sending messages from Exchange Online due to Microsoft problems - about 2 months ago
[Australia] Email delivery delays linked to Azure node issues - 2 months ago
[Australia] Exchange Online Protection servers may cause delays in email delivery - 5 months ago

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